Spoken

English
Malay

Written

English
Malay

10 Oct, 2019 - Current

Owner

Cantik Kiasatina Enterprise, Johor Bahru

Company Type

SME

Position

Director

Specification

Management, Marketing, Sales, Admin

Roles

Project Manager

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Reason of resign

Still running

3 Mar, 2017 - 3 Mar, 2019

Branch Operation

Mcis Insurance Berhad, Johor Bahru

Company Type

Public Listed Company

Position

Senior

Specification

Management, Marketing, Sales, Admin

Roles

Branch/Store Manager

To provide prompt, courteous and satisfactory
customer service to conserve existing policyholders whilst preserving the
confidentiality of customer information.
2. Responsible for the day to day operation in respect of issuance of receipt through
ISF / Manual System, reconciliation.
3. Ensuring proper document management is practiced to satisfy customer’s query,
audit, legal and compliance needs;
4. Ensure Compliance with BNM, LIAM, statutory bodies , Company Guidelines,
Service Level Standards and Client Charter;
Immediate report/escalate exceptions, service standard interruptions, irregularities
and fraud;
6. At all time preserve the confidentiality of customer information and comply with
PDPA and AMLA requirement, procedures and guidelines
7. Ensure that all reports, submission and requirements related to compliance and
complaints are correctly and timely made to Management on a routine or ad-hoc
basis.
8. To process and approve policy loan applications from customers according to the
MCIS Authority Manual.
9. To process and approve investment linked partial withdrawal, full withdrawal and
switching according to the MCIS Authority Manual.
10. To process and approve Hospital Benefits Claims at branch level according to the
MCIS Claims procedure, MCIS Branch Operations Manual and MCIS Authority
Manual.
11. To support the sales team on production and proposal activity information;
12. Assist the sales team to organize training / meeting including arranging for the
venue and refreshment;
13. Ensure all servicing request from customers are scanned and indexed into the
imaging system- Enterprise Workflow System (EWS) within the same working
day.
14. Ensure all servicing transactions are completed without errors/omissions and
according to Company guidelines.
15. To assist as a relief staff in any other branch or Head Office as required by the
management.
16. Ensure all management reports are submitted on a timely basis without fail
according to the timelines / schedule stipulated.
17. To ensure all OSHA (Occupational Safety and Health Administration) guidelines
are adhered and complied; as well as ensuring the branch security guidelines are
adhered as per Company guidelines.
18. Ensure circulars, agency contests and training schedules are hosted in the branch
office notice board in a timely manner during the campaign / training period;
19. Ensure active participation in policy conservation activity and encourage every
customer who is currently on direct method payment to convert to deduction
method.
20. Bank in the cheques received at the branch to the designated banks promptly.
21. To undertake any other tasks assigned by the Superior from time to time and
provide any service required by the sales team or Business Development Manager

Reason of resign

Do own business

1 Jan, 2016 - 2 Feb, 2017

INSURANCE SPECIALIST

Bank Simpanan National, Negeri Sembilan

Company Type

Public Listed Company

Position

Senior

Specification

Management, Marketing, Sales, Admin

Roles

Sales Executive

To promote Gibraltar BSN insurance product to BSN customer, To
give a morning briefing to BSN staff twice a week about the product and RMS
referral procedure.
To give talk presentation to the company for sale purpose.
To prepared all the daily and monthly report for our Head.
To achieve the monthly and yearly target.
Awarders as a Excel 90 Certificate of Achievement 30 April 2016

Reason of resign

Moved other places

8 Aug, 2011 - 1 Jan, 2016

Financial Executive and Full Time Agent

Multiple Insurance companies, Kuala Lumpur and Negeri Sembilan

Company Type

Public Listed Company

Position

Senior

Specification

Management, Marketing, Sales, Admin

Roles

Business Development Executive

: Start to do sales insurance investment product with
AIA Berhad as a mobile sales base at Menara Olympia Kuala Lumpur Feb 2011 –
August 2011.
To promote AIA investment link product to AEON Menara Olympia customer.
Awarders as a AIACC Achiever for August 2011.
(RESIGNED BECOUSE CONTRACT BETWEEN AIA AND AEON ENDED)
Get offer from Axa Insurance Berhad on October 2011,as a Financial Executive
to in charge Affin Bank Seremban, Nilai and Port Dickson.
To promote AxaAffin investment product to Affin Bank customer and to give group
presentation from Affin Bank client also.
Awarders as a Top FE for January 2012 1st Runner Up, Top FE for February 2012
4th Runner Up,Top FE
For March 2012 1st Runner Up and Champion of 1 Quarter of 2012.

Reason of resign

Better Offer

7 Jul, 2008 - 1 Jan, 2010

Senior Executive Collection and Recovery Mortgage

Alliance Bank, Selangor

Company Type

Public Listed Company

Position

Senior

Specification

Management, Marketing, Sales, Admin

Roles

Client Services Executive

: Responsible of collection mortgage payment from Alliance bank
customer at any reason of discrepancy payment of housing loan.
To chase an amount owed by a debtor that is unlikely to be paid by personal debtor due to
liquid
Responsible to collect early due of accounts which is customer was due of one month
payment, two month payment.

Reason of resign

Pregnancy Problem

3 Mar, 2006 - 5 May, 2008

Officer at Head Office – Retail Collections Department

AmBank(M) Berhad, Kuala Lumpur

Company Type

Public Listed Company

Position

Senior

Specification

Management, Marketing, Sales, Admin

Roles

Business Development Executive

Responsible of collection high purchases bad debt payment from
Ambank loan.
Starting August 2007 job description transfer to CA Liaison Officer and in charge form
four agencies.
Preparing of notice of assignment to hirers / guarantors upon receipt of accounts from
collector.
Assignment of accounts via email.(Random check the system vs spread sheet balance)
Dairy entry of all assigned accounts allocated to each Agencies into DMS with remarks
Assigned to CA – (agency name).
Prepare monthly CA report:
a) CA performance
b) Monthly repayment listing
c) CA commission report
d) Return cheque report
e) Summary of assignment report
Provide weekly and monthly report to CA.
Correspondences / Email to –from CA:
Confirm account status- CA
Prepared proposal submitted by CA
Prepared of letter of offer
Prepared of discharge papers after accounts settled
Preparation of “Abort and Re-Assignment of cases not successfully attended by earlier
CA to another CA after expiry of 6 months period from date of 1st assignment
Attend to inquiries from CA’s
Prepared CA commission billings after reconciliation with the repayment Prepared
CA commission with individual invoices (In the course of preparing
Commissions, extra care must be taken on the following:
Chq return on the repayment
Serving the website of your agency to the determine the accounts were really worked by
them
Arrange CA meeting and prepared relevant document – minutes of meeting
Appointment letter (CA) and return mail summary
Any other matters assigned from time to time pertaining to collection Agencies.

Reason of resign

Better Offer

12 Dec, 2004 - 2 Feb, 2006

Credit Recovery Executive Collection

Price Solutions subsidiary of Standard Chartered Bank, Selangor

Company Type

Public Listed Company

Position

Junior

Specification

Management, Marketing, Sales, Admin

Roles

Business Development Executive

Responsible of collection bad debt payment from
Standard Charted customer at any reason of discrepancy payment inclusive of personal
loan, credit card and etc.
To chase an amount owed by a debtor that is unlikely to be paid by personal debtor due to
liquidation.
Functionality is also including caj-off account at standard chartered bank.
To prepared installments plan for related customer, which are included advice payment,
and to ensure flexibility of payment towards full settlement are provided.

Reason of resign

Better Offer